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Refunds

A payment is not a hop.

A destination changes only after verified payment and a final check that the reserved replacement can still be honored.

Retry credit first

A valid $5 payment that loses its reservation slot is preserved as a one-use retry credit for 30 days. It can be applied to a new safe destination without charging again. The credit has no cash value and is not transferable.

Automatic refund path

Unsafe or mismatched payments, provider failures, and cases where a credit cannot safely be issued do not activate a destination. They enter the auditable full-refund path through the payment provider.

Duplicate provider notifications are idempotent. They cannot create a second hop or a second refund.

What the browser return means

The checkout success page is not proof of payment. It may show a waiting state until the signed provider webhook is received and verified. Do not treat a browser redirect as confirmation that you control the link.

Payment support

If a payment is missing or a refund needs review, email hello@onehop.lol with the checkout or intent reference. Never send full card details or login credentials.